Frequently Asked Questions

Frequently Asked Questions - Suppliers

Q: Who is OneEntry?

A: OneEntry is today's leading online global one-entry point for buyers and service providers to come together. Each month we generate more than 100,000 business leads worldwide, helping buyers receive quotes and enabling our network members increase their business in a cost-efficient manner. OneEntry launched in 2000 and the head office is located in Amsterdam, the Netherlands.

Q: How does your service work?

A: OneEntry receives requests from around the world. These requests are processed, qualified and then matched to service providers whose profiles reflect the nature of the request. Once a match has been made the request is then immediately sent via email to the service provider.

Q: Why do business and consumers choose OneEntry?

A: OneEntry prides itself on saving businesses and consumers time by making the match between buyers and sellers. We make sure that our requests get processed and sent immediately, so that buyers receive timely price quotes and service providers save time and money on marketing efforts. Our work facilitates prompt, relevant communication between the two sides, as they don't have to invest any effort in finding each other.

Q: How do I access information about OneEntry?

A: Once you are done reviewing the information on our site, simply open a free account. To open an account, click on the Apply button located throughout our site, and submit your company details along with a username and password which you will use to access our network portal. The portal contains information on sample leads, profile possibilities, pricing, etc. In addition, you can always contact our customer support team by emailing: support at oneentry.com.

Q: How many requests does OneEntry receive?

A: Through various advertising campaigns, the OneEntry network receives thousands of international visitors to our websites. Once the visitors fill out requests we process, qualify, and pass them on to our service providers. For an example of what buyers see, view one of our request forms at OneEntry.com.

Q: How does OneEntry receive requests?

A: OneEntry is an established global marketing network of buyers and service providers. Thousands of requests are submitted to us daily through this network, various online/offline marketing activities and worldwide partnerships. This dynamic system saves valuable time for both buyers and service providers, allowing them to focus on core business requirements and activities.

2. Business Leads

Q: How many leads should I expect?

A: The number of leads that you will receive depends on the profile(s) that you have created. The greater your geographic scope and the number of services that you offer in your profile(s), the more likely it is that you will receive a large number of leads. You can consult with one of our dedicated Account Managers for advice on profiles and estimated lead flow.

Q: How many companies receive the same lead?

A: Search engines deliver a sea of companies for buyers to choose from and other lead generation companies sell their leads to 6, 8 or even an unlimited number of suppliers. OneEntry guarantees that it will send a lead to no more than 4 other companies. This is done to provide buyers with a small selection of options.

Q: How can I be sure that I will only receive leads that are relevant to my business?

A: You will only receive leads that are relevant to your business because you choose the details of which leads you will receive. By creating profiles that define your business, you are essentially picking and choosing which leads you want, based on the criteria that you submit.

Q: How do I receive the leads?

A: Once the lead is matched to your profile, it is forwarded directly to you via the email address you provide for your account. A copy of each lead is also kept in your personal account under the Leads tab in your online account.

Q: What does a lead look like?

A: Our leads provide the maximum amount of information for our service providers. You can see an example of a lead once you are logged in to your personal online account.

Q: Can I rate the leads?

A: Absolutely! Once you are logged in to your personal account, you will have the opportunity to rate each request, which allows you to clearly track your ROI and provide us with valuable feedback.

3. My Account

Q: Why must I have an account?

A: Having an account enables you to change your contact details, view or edit your profiles, rate leads received, and finally, access your prices, invoices and billing information.

Q: How do I create an account or join your network?

A: To create an account, register by clicking on 'Join Our Network' and submitting the information form. Once this step is complete, we will issue you a username and password, which allows you to enter the OneEntry network. Then you can create your profiles and activate your account to receive leads.

Q: Is it free to become a network member?

A: Yes! There are no set-up or registration fees to join the OneEntry network. We also do not charge annual or cancellation fees. You are only charged per lead received.

Q: How long does it take to get an account with OneEntry?

A: It's a quick process. It only takes a few minutes to submit your application form. You will then receive a confirmation email with a username and password for your personal account. You can apply, customize your account, activate it and begin receiving leads the same day!

4. Markets & Profiles

Q: What is a market?

A: Markets are used for your free listing in our directories.; you can choose up to 5 markets. They also control the kinds of profiles you can create, so you should select markets before profiles. For example, if you select the Marketing Services market, then you can create a profile for telemarketing or call center services. To view a full list of our markets, visit our Industries or Categories pages, or contact an Account Manager.

Q: What are profiles?

A: A profile reflects the type of service in a geographical area that you can provide to buyers and in turn, determines which leads you will receive from us. You specify your profiles in your online account, and then we forward you leads that match them. The profile includes the business area(s) you are interested in (moving, cargo, storage, etc.) and the countries or regions you service.

Q: Can I change my profile when I expand or limit my business area?

A: Changes can be made to your profile provided that you contact us directly. Please note that any changes that you make can impact the number of requests that you receive. Larger profiles may yield a greater number of leads, while smaller profiles may generate less.

Q: How long does it take for changes to take effect?

A: Changes to profiles are reflected by the end of the next business day.

5. Prices & Billing

Q: How much does it cost?

A: There are no commission charges, taxes or annual fees; we charge a simple flat fee per lead. The price we charge for each lead depends on the type of lead received. To see the prices of your leads, go to the Prices section of your account.

Q: What is your refund/credit policy?

A: Should you receive a lead in duplicate or with incorrect email and telephone details, OneEntry will issue a credit for the full price of the lead, provided that you report the problem to us within three days of receiving the lead. OneEntry reserves the right to refuse a credit, should it be determined that one is not warranted.

Q: How can I pay OneEntry?

A: OneEntry offers you a number of payment options to choose from, including credit card and bank transfer. To learn more about these options, please proceed to the Billing section when logged in to your account.

Q: How do you charge my account?

A: We have 2 charge options: auto and manual.

Auto: Auto billing is the method of payment that ensures a regular flow of leads is sent to you via email. You also receive a 1USD, 1EUR or 1GBP discount per lead when you are on auto billing. The system will automatically charge your account once it reaches an amount lower than 100USD, 100 EUR or 60GBP. Auto billing enables your account to remain open so you don't miss out on potential customers and you don't lose your space in our network. Please note that you may cancel auto billing at any time by contacting us.

One-time: Your account will be charged once. The account will go offline once the deposit is depleted. You will get a reminder when your deposit goes below 100USD, 100 EUR or 60GBP. You can top up your account at any time.

Q: How do you invoice me?

A: You can download an invoice any time by logging on to your OneEntry account and clicking on Billing and Invoices tabs.

Q: How do I cancel or suspend my account?

A: Please send us an email or fax with the duration that you would like to suspend your account for, as well as any other special instructions. We will process your instructions by the end of the next business day. We can suspend, or put on hold, an account for up to 2 weeks.

Q: Is there a fee for canceling the account?

A: There is no cancellation fee and you may cancel the lead subscription at any time, provided that you notify us by either email or fax. Please be advised that if there are funds remaining in your account, they will run out by way of sales leads.